Scale Events General Terms & Conditions

Attendance at any Scale Rentals International conference is strictly contingent upon the mandatory purchase of a valid ticket solely through the official conference website.

Upon entry to the conference venue, Scale Rentals reserves the unequivocal right to verify all admission tickets to ensure strict adherence to the published conference participation criteria, the entirety of which are explicitly detailed on the official ticketing page of the conference website.

Should an attendee be determined, at the sole discretion of Scale Rentals, not to meet the stipulated participation criteria, Scale Rentals reserves the absolute right to invalidate the attendee’s ticket. In such an event, the original purchaser will be issued a full refund of the ticket purchase price, representing the sole and exclusive remedy.

SCALE conferences are exclusively intended for individuals and entities operating as hosts or property managers within the short-term rental industry. Product and service providers who are not officially authorized sponsors of the conference are explicitly prohibited from purchasing general attendee tickets, utilizing vouchers or discount codes intended for hosts and property managers, or accepting complimentary invitations.

All ticket purchases are subject to thorough verification processes to ensure strict compliance with this Participation Policy. Any individual attending or attempting to attend the conference who cannot provide satisfactory evidence demonstrating their status as a host or property manager will have their ticket immediately cancelled, and a refund of the purchase price will be processed. Scale Rentals reserves the right to refuse entry to any individual who does not meet these criteria.

Tickets are nominal but may be transferred to a substitute delegate, subject to the conditions herein.

If a registered attendee is unable to attend the conference, a replacement delegate may be nominated to attend in their stead at no additional charge, provided that the Organisation receives written notification of the substitution prior to the commencement of the event.

To initiate a ticket transfer, the original attendee must notify the Organisation in writing by sending an email to [email protected]. This notification must clearly state the name and contact information of the individual to whom the ticket is to be transferred.

Please note that ticket transfer is not permitted for invitation tickets or complimentary tickets.

Each individual participant is restricted to the purchase of a maximum of one (1) ticket. Furthermore, a maximum of four (4) participants from the same legal entity or affiliated group of companies are permitted to attend. This limitation remains applicable even if a ticket is subsequently transferred to a third party.

Tickets may only be acquired through official Scale Rentals online platforms until the date of the conference. Purchases made through unauthorized channels will not be recognized.

If tickets are unavailable or the conference is sold out, prospective attendees may register on the official waiting list. For further information regarding the waiting list or potential ticket availability, please contact the Organization directly.

For both individual and group attendee bookings, full payment of the applicable fees is required at the time of registration. Admittance to the conference will be strictly contingent upon the prior receipt of full payment, unless a specific written payment arrangement has been formally agreed upon with the Organisation prior to the event.

The Organisation will make commercially reasonable efforts to ensure the accuracy of the conference program as of the event date. However, unforeseen circumstances may necessitate alterations to the program content, format, and/or event timing, either before or during the event. The Organisation reserves the right to implement such modifications without prior notice.

Furthermore, the Organisation reserves the right, at its sole discretion, to change the format of the event (e.g., in-person to virtual), postpone the event to a future date (in which case no refunds will be issued, and registrations will be automatically transferred), or cancel the event entirely.

To the fullest extent permitted by applicable law, the Organisation shall not be liable for any loss, damage, cost, or expense incurred by attendees or third parties as a direct or indirect result of any substitution of speakers, alteration of the program, change in event format, postponement of the event, or cancellation of the event. This includes, but is not limited to, travel expenses, accommodation costs, and lost profits.

Refund Policy

Consistent with Scale Rentals’ General Cancellation and Refund Policies, refunds will only be issued under the specific circumstance of tickets purchased in direct contravention of the explicitly stated Participation Criteria.

If a registered attendee is unable to attend the conference, the transfer of the ticket to a substitute colleague is permitted, following the terms outlined in the Ticket Transfer Policy.

The arrangement and execution of any such ticket transfer remain the sole responsibility of the original ticket holder. Scale Rentals International explicitly disclaims any obligation or ability to facilitate or guarantee the successful transfer of tickets between attendees.

Once a conference ticket has been duly purchased, it shall not be eligible for a refund for the purpose of retroactively applying a discount code or voucher. The purchase price is final at the time of transaction, subject solely to the refund provision stipulated for violations of the Participation Criteria.

Cancellation Policy

Attendees retain the right to cancel their purchased ticket and receive a full refund of the purchase price, provided that the cancellation request is submitted within seven (7) calendar days of the original purchase date. Following these seven days, no refunds will be issued for cancelled tickets.

Ticket Transfer and Future Use

Purchased tickets are transferable to another individual, subject to the conditions outlined in the “Ticket Transfer Policy.” Alternatively, a purchased ticket may be used to attend a different Scale Rentals International conference occurring within twelve (12) months from the original purchase date. Any request for transfer or future use must be communicated to Scale Rentals International in writing before the commencement of the originally purchased conference.

For clarity, invitation and free tickets are explicitly non-transferable and cannot be applied to future events.

By participating in any conference organized by Scale Rentals International, whether through complimentary or paid admission, each individual expressly and unequivocally consents to their inclusion in the Scale Community. As a member of the Scale Community, participants further consent to receive promotional communications from Scale Rentals.

These communications may pertain to the promotion of future Scale events, training activities, and content generated by members of the Scale Community. This consent is provided freely, specifically informed, and constitutes an unambiguous indication of the data subject’s wishes by which they signify agreement to the processing of their data for these specified purposes.